Shipping policy

Shipping Policy
Effective Date: 1st of April 2025

At Valuepac, we strive to deliver your orders promptly and securely. Please read our shipping policy for details on shipping options, delivery times, and associated costs.

1. Shipping Coverage

  • We currently ship within New Zealand only.

  • Unfortunately, we do not offer international shipping at this time.

2. Shipping Options & Costs

  • We offer standard shipping option.

  • Shipping costs vary based on location, order size, and selected shipping method.

  • The final shipping cost will be calculated at checkout.

3. Delivery Times

  • Standard Shipping: Estimated 3-7 business days.

  • Orders are processed within 1-2 business days after payment confirmation.

  • Delivery times may vary due to unforeseen circumstances (e.g., weather conditions, courier delays).

4. Order Tracking

  • Once an order is shipped, a tracking number (if applicable) will be provided via email.

  • You can track your order using the link provided in the email.

5. Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us at sales@valuepac.co.nz within 7 days of delivery.

  • We will work with our shipping partners to investigate and resolve the issue.

6. Address Accuracy

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for lost or undelivered orders due to incorrect shipping information provided at checkout.

7. Contact Us
For any questions regarding our shipping policy, please contact us at sales@valuepac.co.nz.

Valuepac reserves the right to update this policy at any time. Changes will be reflected on this page.